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How can I pay?

You can pay in 4 different ways:

  1. Bank card: our system will automatically take you to Cyberpac, the La Caixa secure payment platform, where you must enter your bank details. This system operates in a secure server that uses the SSL (Secure Socket Layer) protocol, through which information is transferred cyphered by means of 128-bit algorithms. In this way, your details will only be intelligible to your computer and to ELOISE. The system accepts Visa (credit and debit) and Mastercard cards. If you would like to use another type of card, you can pay via PayPal.
  2. Bank transfer: you will receive an email specifying the details to be provided when making the transfer. Once we have received it, we will send you an email confirming your order.
  3. PayPal: if you prefer to use this payment method, our system will redirect you to this secure platform, where you must enter your bank details.
  4. Cash on delivery: cash on delivery is a payment method used in online sales which consists in paying the cost of the purchased product plus surcharges (for delivery and for selecting this payment method) directly to the person making the delivery to your home () directly to the person making the delivery to your home), en efectivo (moneda y billetes). The additional cost of selecting cash on delivery as your payment method is €3.50

I have trouble using my card to pay. What should I do?

First of all, make sure that you are using an accepted card (Visa, American Express, or Mastercard). Otherwise, check that you have entered your details correctly. If the problem persists, we suggest using another payment method (transfer, PayPal) or contacting your bank to find out the possible causes of the problem.

And of course, if you have any questions or problems in relation to receiving your order, you can always contact us through