I need to make a change to my order. How can I make it?
We process orders quickly, but we will do everything in our power to make any necessary changes to your order before it is dispatched. The best way to make a change to your order is by sending an email to firstname.lastname@example.org as soon as possible and we will contact you shortly.
What is the status of my order?
If you created a customer account when you placed your order, you can view your order status in the Orders section in My Account: just select the order in question and you will find all the relevant information. We regularly update this information so you always know what the status of your order is.
Whether you created a customer account when you placed your order or not, you can always contact us any time through email@example.com and we will be delighted to provide you with all the information.
If there are any incidents regarding your order, we will contact you immediately through the email address provided when you placed your order.
I bought several products. Will they all arrive at the same time?
Yes, unless you specify otherwise. Making a single delivery with all the products in your order optimises transport processes.