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My product has already arrived, but I would like to return it

You can return a product within 14 days after purchase We won’t charge you any additional return costs. You just have to shoulder the cost of returning the product.

To make a return, please contact us, briefly telling us about the reason for the return. The product should be in perfect condition and returned in its original packaging.

Please read our Terms and Conditions of Use for more information.

What happens if my product arrives damaged?

All our products undergo a very strict quality control process before delivery, and we work with the best transport specialists, so it’s very unusual for a product to arrive damaged. However, if this happens and you are unhappy with the quality of the product received, please contact us within 24h after receiving the order, and send us pictures that show the damage. After examining the case and verifying the incident, we will arrange for the product to be collected and we will reimburse its price, or if you prefer, we will send you the product again in perfect condition.