Contact usinfo@eloisespectacles.com+ 34 648 100 403

DELIVERIES

I live outside the European Union. Can I place an order?

For the time being, due to logistical reasons, we only operate within the European Union. If you would like to place an order to be sent outside the European Union please contact us and we will find the best solution.

When will I receive my order?

You can find out what the estimated delivery time is before confirming your order. The approximate number of days that it will take to arrive is specified in the product description.

Moreover, when you confirm your purchase, we will send you an email specifying when you will receive it. Our transport company will contact you to set a delivery time and date.

If the products purchased are in stock, the delivery period will be 1 to 7 business days, depending on the destination.

If any of the products selected is not in stock, we will contact you through the email address provided when you placed your order to let you know when the estimated delivery date will be.

And of course, if you have any questions, please feel free to contact us. We will be delighted to help you.

How can I change the delivery address of my order?

To change the address of an order that has already been confirmed please contact us. Don’t forget to specify the order number and the new delivery address.

My order should have already arrived. What should I do?

When your order is dispatched from our warehouse, we will send you an email to let you know when the estimated delivery date is. In this email, we will send you the delivery tracking number provided by our transport company.

You can contact the transport company, specifying the delivery tracking number, and they will let you know what the status of the delivery is.